Home > Repeat performance for Signet at Australian Service Excellence Awards

Repeat performance for Signet at Australian Service Excellence Awards

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Signet Pty Ltd registered a repeat performance at the Australian Service Excellence Awards, winning in the National Medium-Sized business category for the second time.

Run by the Customer Service Institute of Australia (CSIA), the awards represent the highest national achievement for the provision of customer services, operational excellence and quality management. Signet was the only Australian company operating in the manufacturing and distribution industry to win an award at the event.

According to Signet General Manager John King, the win is testament to Signet’s continuous improvement journey to deliver quality customer services rivalling some of Australia’s largest organisations.

Mr King observes that customer service is usually the first casualty when the business is going through tough times economically. However, instead of scaling back on their customer service efforts, Signet has invested even more into new ideas and innovations that add real value for their customers and differentiate them from the competition.

He noted that the large number of nominations at over 700 across all sectors and industries indicated the competitive business landscape in Australia with businesses needing to do more to become the customers’ first choice.

The award winners were chosen from Australia’s most successful customer service organisations with other winners including Telstra, Sunsuper, American Express and Reload Media.

Australia’s leading packaging and consumables manufacturer and distributor, Signet continues to drive stronger relationships with customers by using a mixture of new technologies and traditional customer service strategies, which according to Mr King are already driving strong growth within the organisation.

Signet is developing new ideas and innovations every day based on the latest technology to keep the company ahead in customer service delivery. The latest version of Signet’s Online Store features a responsive design allowing access across desktop, tablet and mobile devices.

The service aspect is a key differentiator for Signet vis-a-vis the competition, as the company has gone beyond being merely a distributor to becoming a partner for their clients.

Signet supplies packaging and consumables to many industries including warehouse and distribution, manufacturing, safety, construction and mining sectors as well as agriculture. 

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